FTC v. Meta: the antitrust battle over Instagram and WhatsApp
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Users don’t always know what they want.
It’s not enough to look at what users say they want from Facebook, Alison says, you also have to look at what their actions tell you about what they want. Just because users say in surveys they want to see more friend content, doesn’t mean that’s how it plays out. “When people actually got more friend content on Facebook they visited Facebook less,” he testifies.
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