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Shutterstock is paying $35 million to settle illegal subscription and cancellation allegations.
Even with the FTC’s click-to-cancel rule vacated (but possibly coming back?), it has reached a settlement over Shutterstock’s subscriptions that allegedly required a phone, chat, or email conversation to get out of.
…Shutterstock advertised its on-demand packs as “Best for a one-time project,” with “no commitment,” but failed to adequately disclose that these packs automatically renewed when the last download in the pack was used and—until early 2024—that they automatically renewed after one year.
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