Apple is telling people we never received your iphone for trade ins completed months ago – Breaking News & Latest Updates 2026
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Emma Roth
Apple mistakenly told some trade-in customers “we never received your iPhone.”

An overnight email from Apple said the company can’t complete the trade-in process... even though the people getting it, like our reader Kevin, traded in their iPhones last year. Apple has since sent a follow-up message saying, “Please disregard the previous email we sent:”

You recently received an email with incorrect information regarding your Apple Trade-in. Please disregard our email. There are no issues with your order or Apple Trade-in. We apologize for any confusion this caused.

Because you didn’t trade in your phone, we are unable to complete the trade-in process. The associated loan on this iPhone will resume.
This was the email Apple sent out in error.
Image: Kevin G.
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